Change of Mind returns

We want you to feel confident when shopping online with us. Should you change your mind about a purchase you have made with us online, you have the option of returning the Product within 7 days of having received it. You may opt for an exchange or a refund. Refunds can only be processed back via the original payment method.

Return eligibility

• We require the returned product(s) to be unused, with tags attached and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will not be accepted. The item must be packaged sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.

• Items that were in clearance on the date of purchase are not eligible for a change of mind return.

You may also be required to fill in a return form provided by us in order to proceed with the return process. Once we receive the items, we will fully refund you the amount you paid for the Product(s) less the inbound and outbound shipping costs.

Refunds will not be permitted on change of mind of any purchases made in store. This is inclusive of both full price and clearance items. Sample items or one-off pieces are sold as is – please thoroughly inspect in store prior to purchasing.

Damaged or faulty returns

Our linen and glass are made by hand using natural materials and artisan techniques, as such each piece will be slightly different and will most likely contain slubs and bubbles. These irregularities are the nature of these products and not considered faults.

Where an item does not do what it is feasibly required to do, we reserve the right to replace it or have the item repaired if possible. In the unlikely event that your item arrives damaged or faulty, please notify us within 24hrs of taking delivery. Submit a damage / faulty return request to us at info@seboandco.com and include your order confirmation number and an image of the damage.

In order to assist the return process, you may be required to provide additional information. Please do not attempt to return the items before speaking with us (you may be responsible for any associated expenses if you do so).

If after the preliminary assessment our specialists assess and approve the return, our team will contact you to proceed with the return process. Depending on if it is a minor or major defect, Sebo & Co will arrange a replacement or give you a store credit or rebate of part, or all of the Product price.

In order to obtain these remedies, you must notify us within a reasonable time from supply of the goods. In this context, a ‘reasonable time’ is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In most cases, this will be 7 to 14 days, but in some circumstances may be longer. Please contact us at info@seboandco.com.

“If after the preliminary assessment our specialists decide that the Product needs to be sent back for further examination to ascertain if there is a defect with the Product, our Customer Care Team will contact you to arrange the return of the Product. You are entitled to recover reasonable postage or transportation costs if the Product is confirmed to have a defect. Please keep the receipts of shipping costs. If the Product is found not to have a defect or deemed out of warranty, you may be required to pay the transport or inspection costs. An estimate of these costs will be provided to you before the Product is collected.”

It does not constitute a defect, if in our reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care. In case of return being rejected, you will pay for the return freight costs and any inspection costs reasonably incurred.

Warranty claims

“Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.”

The Australian Consumer Law (“Law”) which forms part of the Competition and Consumer Act 2010 (Cth) is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted, or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to Products, and the breach is in terms of the Law, a “major” failure, then the remedy will be limited to a refund or a replacement of your preference. In all other cases, a breach of such warranty will give rise to a refund or replacement at our preference.